Frequently Asked Questions About Taaj


We make use of extensive secure payment systems, including cutting edge technology, ID verification, real-time transaction monitoring and many more, to ensure protection against fraud and safeguard customer account information. At Taaj, your discretion and security is of utmost importance to us. We are under stringent compliance controls where we go above and beyond the standard AML and CFT requirements set out for the license. This guarantees you that your money is securely with us so you can rest assured that it will reach where you want safely.

  • How much are money transfer fees?

    The exact exact transfer amount can vary basedon: Where you are sending money to and fromWhich method you send with: bank transfer or mobile money transfer But no matter what, we’ll always offer you the lowestrates - in most cases up to 90% lower than other transfer companies and banks!

  • What information do I need from my recipient to complete a Taaj transaction?

    Full name. Please enter your recipient’s full legal name. It must match their valid, government-issued photo ID for them to successfully collect the funds. Address. We need your recipient’s city. Mobile number. We use this to send an SMS notification to your recipient with the transaction reference number, which they will need to collect the funds. We will also inform them when the funds are ready to be collected. Sending reason. Please indicate whether it is “family or friend support,” “purchase of services,” “property payment,” or “sending fund to self”. Please ensure that all your recipient’s details are correct. Once you make the transaction, it is difficult for us to amend or stop the transfer, although we will always try our best to do so.

  • What does my recipient need to show when collecting funds in Kenya?

    Valid Photo ID. This must be one of the following: Kenyan passport, national ID card, driving license, or foreign passport with visa or refugee card

  • Is there a receiving fee to be paid at the other end?

    No! Unlike banks we do not charge a receiving fee at the beneficiary end. The fee that you pay from the originating country is the only fee associated with the payment and the amount sent to your beneficiary is the amount they will receive.

  • What is the fastest way to send money abroad?

    With Taaj, recipient can receive money instantly! Keep in mind that things like bank holidays or time differences can’t affect this since we are open 24/7. Compare that with the usual bank transfers of 3-5 working days.

  • How safe is Taaj?

    Very safe - keeping your money safe is our number one priority. That’s why we: Use world class compliance Fully compliant to AML and CFT requirements

Do you have any questions

Count on us any day! You can count on us for ongoing support. Every time counts and we pride ourselves on being here to help throughout the process of making a payment. We have listed some of the questions we often get asked below.